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General
We have the right to refuse service to any customer at our discretion. We require proof of age for all customers.
These terms and conditions and the use of our website shall be governed by the laws and regulations of the United Kingdom. If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected.
Payment
We accept the following payment methods.
Credit and debit Cards: We accept all major credit and debit cards online via PayPal and Pinwheel: Visa, MasterCard, Switch / UK Maestro, Solo, Visa Debit / Delta and Electron cards.
We do not accept American Express cards.
Cancellation Policy
Minimum of 24 hours’ notice of cancellation required. Click this Order Returns or Cancellation Form
Returns/Refunds:
If you are not satisfied with the items and inform us within 14 days of your receipt of the items, we will refund or replace the items. Items will need to be sent back for verification.
Visible damage, misuse and wear & tear are not covered under warranty. Such products will only be returned to sender and carriage costs invoiced and billed.
Returns are usually credited with 7 days of receipt. We will refund you as soon as the returns been processed.
Some products may be sold on a 'Limited Warranty' basis. The terms of this warranty are usually stated within the product details. Any faults outside of the limitations are not covered.
Products sold on a 'no return' basis are not refundable. (unless the item has a true fault which is not described). This will be in the product description. The manufacturer may not offer a warranty as the items may be graded.
Any tampering with products will invalidate the manufacturer's warranty.
Age restrictions
It is illegal to purchase any age restricted products from our website if you are under the age of 18
We proactively enforce UK legislation preventing the supply of knives (This includes all bladed and cutting products), or slingshots to people under 18. Therefore, we ensure that all customers purchasing knives or slingshots are of the legal age in the UK (18 years old).
When you place your order and is does not contain any age restricted item, we do not require to see your ID for prove of age.
If your order or part of your order contains an age restricted item.
We are legally required to check a customers age in accordance with UK laws. To confirm your age and identity, we require a legal document containing both a picture of you and a detail of your date of birth this most be shown on your document i.e., Drivers License or Passport.
If you do not have a Drivers license or Passport, we need to be able to find you on the public electoral roll using your exact name and address. This just involves searching the details you provide against a national database of over 18's. We must find an exact match at your address to use this method.
If any order appears to be an attempt to break the law or otherwise raise a concern, we reserve the right to contact the police, stating all your details. We also reserve the right to decline any order. If you try to repeat the order using different details after refusal or a decline, you will be banned from ordering anything from us in the future.
Gifts for family and friends, we would need to see their ID documents as well.
Ways of providing your ID.
To supply us with the relevant ID, all you need to do is take a photo or scan your ID and then email it to us at verify@survivalinstinct.uk. We will then check your information. Once your age has been verified, we will then process your order. If you've ordered with us before, we won't need to check your ID again unless your address or any other personal details change.
Important note: if you place your order, but then refuse or are unable to abide by our age checks or do not provide proof of age on request, we do reserve the right to cancel your order and refund you. A 20% restocking fee which is capped at £5 will be deduced from your refund. This helps us to cover the costs of running our age checks.
All documentation received are deleted after the order has been processed.
Returning customers:
We will only request proof of age once per customer. When another order is made under the same account to the same address with the same name, you are not required to prove your age again. Your order will be processed automatically.
Your delivery address must be the same. If you change address we will require identification again and details of the new address.
We accept a headed letter from any utility company, phone bill or bank statement etc.
